CALL CENTER

AI-powered omnichannel call center

Integrate and manage all your business communication channels on a single platform.

Common challenges faced by businesses

Most businesses still use mobile numbers or landlines as their hotline in a traditional way.

Communication channels are scattered and lack proper data integration across departments.

Customer information is not systematically stored — and in many cases, not recorded at all.

Discover OMICALL

OMICALL is the key for businesses to accelerate growth in the 4.0 digital era. Powered by advanced AI technology, this intelligent automated system handles calls efficiently and delivers exceptional benefits:

Reduce operational costs Cut staffing expenses, automate repetitive tasks, and improve overall performance.

Enhance customer service efficiency Provide 24/7 support, personalize the customer experience, and collect data more effectively.

Boost competitive advantage Build a more professional brand image, strengthen market positioning, and attract potential customers.

Key Features of OMICALL

Omnichannel Customer Communication

Connect and engage with customers across multiple platforms:

Hotline/Call Center
Facebook/Messenger
SMS/Zalo/Viber
Email

Automation Marketing

Automate marketing activities across major communication channels:

Hotline/Call Center
Facebook/Messenger
SMS/Zalo/Viber
Email

Employee Performance Management

Monitor, measure, and evaluate employee productivity across channels:

Hotline/Call Center
Facebook/Messenger
SMS/Zalo/Viber
Email

AI Contact Center Solutions

Integrate artificial intelligence to enhance customer experience:

Hotline/Call Center
Facebook/Messenger
SMS/Zalo/Viber
Email

Business Benefits of Implementing OMICALL

Reduce Operational Costs

Cut over 50% of call charges through internal network optimization and mobile SIP technology.

Eliminate the need for costly physical call center infrastructure.

Optimize manpower with intelligent Automation Marketing tools.

Save time by automating reporting and data consolidation processes.

Enjoy completely free internal calls.

Minimize risks of customer data loss.

Increase Revenue

Cut over 50% of call charges through internal network optimization and mobile SIP technology.

Eliminate the need for costly physical call center infrastructure.

Optimize manpower with intelligent Automation Marketing tools.

OMICALL

Enhance Competitive Advantage Elevate your brand’s professionalism, strengthen your competitive edge, and attract more potential customers.

Intuitive Interface – Accessible Anytime, Anywhere A user-friendly platform that operates seamlessly on any device, ensuring smooth business communication wherever you are.

Connects with All Phone Numbers Compatible with all types of phone lines, enabling unified and uninterrupted communication across the system.

24/7 Technical & Customer Support Our experienced support and technical teams are always available to assist your business around the clock.

How is OMICALL applied in businesses?

For Customer Service / Support Teams OMICALL automatically distributes incoming calls to the right agents based on pre-configured scenarios, allowing flexible adjustments directly in the system.Agents can create tickets to assign tasks to related departments such as Technical Support or Implementation.For new customers, their information is saved in the system and assigned to the Sales team for follow-up.

For Sales Teams OMICALL provides role-based access control, ensuring each salesperson only sees their own customers.Sales representatives can make calls directly from the web platform or mobile app, then update customer information and status in real-time.

For Implementation and Post-sale Support Teams These teams receive customer information and assigned tasks through tickets generated from other departments.After completing the task, they update the status on the system and forward it to the next department according to workflow.

For Management Teams Managers can monitor employee activities and departmental workflows in real time.The system provides detailed performance reports and analytics, supporting business evaluation and efficiency tracking.Additionally, recorded call monitoring allows managers to oversee and improve customer service quality.

Integration Capabilities of OMICALL OMICALL is designed with flexible integration capabilities, suitable for all types of enterprise systems.

OMICall

A complete SDK is available for seamless integration into existing web platforms.

For closed systems, quick integration can be achieved via the Google Chrome Extension.

Comprehensive and detailed documentation is provided to make setup and management effortless.

Our technical team provides dedicated support, ensuring a fast and 100% successful integration process.

Partners integrated with OMICALL

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