Key points to note when using the internal switchboard

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The switchboard is a concept that is no longer unfamiliar to businesses today. In order to successfully install a complete internal switchboard system and minimize instability risks, this article will provide businesses with key points to note about internal switchboards.

Internal Switchboard

Known as a switchboard system in which calls within the same communication network are free of charge. The use of internal switchboards is being prioritized by many businesses.

So why should businesses install an internal switchboard?

Equipping each employee with a dedicated landline phone can incur very high investment costs. In addition, the ability to centrally manage communications is often limited. Switchboard systems that rely on this approach frequently encounter difficulties with issues such as call coordination.

An internal switchboard will bring many benefits to businesses:

• Internal company communication becomes easier. Simply make a call and dial the pre-configured extension number to reach the desired department.
• It is very convenient for customer care, as the switchboard can record calls. This helps businesses capture customer feedback.
• Virtual switchboards are not limited by platform. If a business uses CRM, ERP, or sales management software, there is no need to worry. This integration will enhance order closing efficiency and customer care for the business.
• Telesales agents can easily handle multiple calls simultaneously, saving both costs and time.
• Existing number prefixes need to be integrated into the switchboard, or new number prefixes can be selected.

What are the most common types of internal switchboards today?

There are currently 2 popular types of internal switchboards on the market, which are:

• VoIP internal switchboard.
• Analog internal switchboard.

Analog Switchboard

This is a technology that has been developed for quite a long time and is gradually being replaced by VoIP. Very few businesses still use this technology, as it is considered quite outdated.

Some key characteristics businesses should note when using it:

• Complex: A dedicated telephone line is required in order to make calls.
• Poor management: Businesses will not be able to record calls or evaluate the working efficiency of this switchboard.
• High cost: Analog switchboards require a great deal of equipment, maintenance, and management.
• Limited features: Businesses will not be able to integrate it with sales software or CRM systems.

Known as the most modern and popular switchboard system to date, this is a technology that was first introduced and deployed in Vietnam in 2010. Today, VoIP switchboards are gradually becoming more widespread than traditional internal switchboards in businesses.

Some key features of VoIP switchboards:

• Unlimited extension expansion: Businesses can easily scale the number of extensions without worrying about geographic location.
• Infrastructure savings: VoIP can be easily deployed on existing Internet infrastructure. Businesses do not need complex investments — all that is needed is an Internet connection to get started right away.
• Better customer care: Virtual switchboards can record customer calls, allowing businesses to easily replay customer needs and store calls for an extended period of time.
• No platform limitations: Businesses can easily integrate with third-party software such as ERP, CRM, or sales management systems.
• Easier management: Businesses can generate detailed call reports by phone number, by employee, and by call type — including inbound, outbound, and internal calls. This helps businesses more effectively monitor and manage employee work performance.

VIHAT TECHNOLOGY Co., Ltd

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