The difference between a virtual switchboard and an internal switchboard

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Recently, thanks to its convenience and smart applications, virtual switchboards have quickly attracted a great deal of attention from many businesses. However, the concepts of virtual switchboard and internal switchboard often cause confusion among many people.

What is an internal switchboard?

Private Branch Exchange (PBX), also known as an internal switchboard, is a terminal device used to connect calls with one another, while simultaneously making outgoing calls on a number of subscriber lines.

In other words, an internal switchboard is a separate telephone network used within the scope of a single company. Users are able to call and connect with each other within the same system at no cost. In addition, an internal switchboard can connect branch offices located in different, distant areas.

What is a virtual switchboard?

A virtual switchboard, also known as VoIP, allows installation across multiple companies sharing the same switchboard hardware resources. As a result, businesses do not have to spend a great deal on installation costs.

A virtual switchboard allows you to answer customer calls directly, connecting from mobile phones, desktop computers, tablets, landlines, and more — without necessarily being present at the office.

Businesses will not need to maintain a management system or switchboard personnel to operate. This factor alone helps businesses save significantly on installation and staffing costs in an optimal way. System configuration and management can both be carried out easily through an intuitive web interface.

The difference between a virtual switchboard and an internal switchboard

When using an internal switchboard, businesses must bear a certain cost for installation. However, using a virtual switchboard system is completely free.

When using an internal switchboard, businesses also incur additional expenses — specifically for maintaining the internal network, branch exchange equipment, and billing systems. With a virtual switchboard, however, everything is handled by the service provider and is, of course, completely free of charge.

When using an internal switchboard, businesses need dedicated personnel to manage the system, as well as having to hire external services whenever they wish to change a feature. With a virtual switchboard, businesses simply need to send a request to the service provider to have it carried out, with no additional cost involved.

An internal switchboard requires staff to be present at the office to answer calls. With a virtual switchboard, however, calls are forwarded to employees’ computers, mobile devices, and other devices, allowing them to respond to inquiries at any time.

Conclusion

We hope this article has given businesses a comprehensive overview of both virtual switchboard and internal switchboard systems.

VIHAT TECHNOLOGY Co., Ltd

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