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News & Trends 23/07/2026
What is Blockchain Technology? Things You Need to Know Reading time: 8 minutes What is Blockchain? It’s a term almost everyone has heard of. However, very few people truly understand it. In this article, we aim to share useful knowledge about Blockchain, along with an overview of how it works and its applications in various industries. What is Blockchain Technology? Blockchain technology, also known […]
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News & Trends 22/07/2026
What is Wifi Calling? What are the differences between this technology and a virtual call center? Reading time: 5 minutes What is WiFi Calling? How popular is this feature? If you are interested in a free calling and texting feature on your mobile phone, here is some information you shouldn’t miss. What is WiFi Calling? WiFi Calling is a feature that allows phones to make calls and send messages via WiFi […]
News & Trends 01/07/2026
What criteria should businesses consider when purchasing a virtual call center? Reading time: 4 minutes What criteria should businesses consider when buying a virtual PBX system? To meet the needs and desires of businesses and provide customers with the best quality service. 6 criteria businesses look for when buying a virtual PBX system: Call Quality Call quality is an indispensable factor when evaluating a good virtual […]
News & Trends 30/06/2026
Installing a PBX system for businesses in 2023 Reading time: 3 minutes Installing a call center is a service that provides solutions to address customer care issues for businesses. It offers many optimal benefits, making customer service and care more efficient, saving resources, time, and costs. Should businesses install a call center? Currently, training customer service representatives takes considerable time and effort. However, […]
News & Trends 30/06/2026
How to Create Professional Videos Using ChatGPT and D-ID Reading time: 3 minutes Previously, creating videos using tools like Adobe Premiere Pro, Movavi Slideshow Maker, iSkysoft Slideshow Maker, etc., has become commonplace. In today’s era of booming AI technology, have you tried creating videos using a combination of two of the most popular AI tools currently available? Follow the article below to learn how […]
News & Trends 26/06/2026
A detailed step-by-step guide on how to create a GPT chat account. Reading time: 3 minutes In the previous article, we learned about GPT Chat and its explosion in the artificial intelligence technology market. Therefore, curiosity about how this tool works and operates has attracted a large number of users globally. However, currently, Open AI GPT Chat has some limitations as it does not support all countries […]
News & Trends 23/06/2026
Voice Brandname Alternatives for the Real Estate Industry Reading time: 5 minutes Voice Brandname is used by numerous businesses in their brand promotion and customer outreach strategies. However, for the real estate industry, this is a significant limitation. This is because users are very hesitant to receive calls from real estate consultants. So, what is the alternative to Voice Brandname in the real […]
News & Trends 02/06/2026
4 Steps to Register for a Professional Call Center Number Reading time: 6 minutes Registering a hotline number is essential if businesses want to optimize their customer service and outreach processes. In particular, it’s a way to build brand credibility with partners and potential customers. However, many businesses still don’t know how to choose and register a hotline number. Therefore, this article provides simple procedures […]
Call Center Service Support 19/05/2026
OMICall Officially Changes Its Logo – A New Look, A New Vision Reading time: 3 minutes On May 19, 2022, OMICall – the Smart Multi-Channel Call Center – officially changed its logo, marking its 3rd anniversary of establishment and brilliant development. In particular, with the goal of expanding and elevating its standards, improving service quality, this logo change is considered a “breath of fresh air,” bringing unique […]
News & Trends 06/05/2026
How to choose the best VoIP provider for your business. Reading time: 8 minutes VoIP virtual PBX software helps business owners reduce costs, increase productivity, and streamline their staff operations. Therefore, choosing the best VoIP provider for your business is a top priority for business owners to ensure smooth operations and achieve expected results. What is VoIP software? VoIP software – VoIP PBX, also known […]
News & Trends 27/04/2026
Enhance Customer Experience with an Omni-Channel Customer Reading Time: 5 minutes An omni-channel customer service center is a solution that helps build strong relationships with customers easily and comfortably. All calls, conversation content, SMS, emails, etc., are consistent and provide a seamless experience. An omni-channel contact center is a solution that unifies all communication channels between customers and businesses into a single […]
News & Trends 24/04/2026
Virtual PBX Solutions and Their Superior Advantages Over Traditional PBXs Reading Time: 4 minutes Use the Up/Down arrow keys to increase or decrease the volume. Virtual PBXs are currently being adopted by many businesses. Unlike traditional PBXs, they don’t require large investments in maintenance or repairs, yet still deliver high efficiency. Below are the superior advantages and benefits that a smart PBX offers. Let’s explore! […]
News & Trends 20/04/2026
August Promotion – “BUSINESS SUPPORT DURING COVID SEASON” Reading time: 6 minutes The “Business Support During Covid Season” program, launched by OMICall, is designed to help businesses survive the pandemic in a sustainable way. The promotion includes: 3 free months of call center usage for existing OMICall virtual switchboard customers; 50% and 100% discounts for new customers signing up for the service. Different […]