What is a VoIP telephone system? Things you need to know.

Reading time: 4 minutes

VoIP telephone systems are gradually becoming popular, replacing analog telephone systems in the digital transformation era. Many businesses have chosen to use this system because it offers many superior features compared to traditional telephone systems.

Today, let’s explore an overview of VoIP telephone systems.

VoIP Call Center

What is a VoIP call center?

A VoIP (Voice Over Internet Protocol) call center is a business call center service that uses an IP platform to handle calls from any number. All the service provider needs to do is install the system and connect the business to the internet, and the virtual call center can be put into operation.

The virtual call center service is set up by the business equipping itself with IP phones, or if using analog phones, they can utilize a connection to a VoIP Gateway device. Next, the service provider will deliver the software and configuration to connect to the company’s infrastructure. From there, the business can use the virtual call center freely without having to invest in a physical call center system, which is both expensive and cumbersome due to wiring.

VoIP PBX Classification

Basically, VoIP PBXs are divided into two types:

• Hardware VoIP PBX
• This type of PBX has pre-configured PBX software in the hardware device.
• Each type of PBX will have different functions and meet the needs of different numbers of users.

Software VoIP PBX

• This is software installed on available operating systems such as Windows, Microsoft, Linux, etc.
• It can be installed on servers or VSPs and, after installation, has all the features of a professional IP PBX.
• Unlimited storage capacity, ensuring ample data storage.
• Guaranteed two factors: Electricity and Internet

Advantages of VoIP PBXs

Here are some advantages that only a virtual PBX can offer businesses:

• Simultaneous call reception: With a traditional PBX, businesses cannot receive many calls at the same time. Therefore, this feature helps businesses avoid missing any customers.
• Increases call acceptance rate by 98%.
• Easily connects to 1900, 1800, and other numbers.
• Customers and business partners only need to remember a single number.
• Receive and forward calls according to work schedule, distributing calls to key personnel quickly and flexibly.
• Displays names based on previously saved phone numbers.
• Easy to upgrade, change, or expand extensions and more advanced features.
• Auto-calling saves businesses time and doesn’t require a large workforce.
• No maintenance or operating costs.
• Unlimited customer storage.

Who Should Use VoIP Call Centers?

Businesses with Telesales and Call Center teams should use VoIP call centers. In addition, several sectors should use virtual VoIP call centers to improve revenue. Specifically:

• E-commerce;
• Banking;
• Study Abroad Consulting;
• Dentistry;
• Spa – Beauty;
• Tourism – Restaurants and Hotels;
• …

In Conclusion

This article should have helped businesses understand the overview of VoIP enterprise call centers. From there, we can develop the right and appropriate business strategy. And if you are planning to upgrade from an analog PBX to a smart PBX, don’t hesitate to contact OMICall.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh